Privacy Policy & Store Guidelines

Effective Date: January 1, 2026 Website: www.minoxidil.com.bd

At Minoxidil.com.bd, we are committed to protecting your privacy, ensuring the security of your data, and providing a transparent shopping experience. This document outlines our data practices as well as our official store policies regarding payments, shipping, and returns in Bangladesh.

By using our website and placing an order, you agree to the terms outlined below.

1. Privacy & Data Protection

Information We Collect

To provide you with a seamless shopping experience, we collect certain information when you place an order:

Personal Details: Your full name, delivery address, and mobile phone number.
Order Data: Details about the products you purchase (e.g., Kirkland, Rogaine, Mintop) to ensure accurate fulfillment.
Technical Data: Standard log data, including your IP address and device information, to help us optimize our website for a better user experience.

How We Use and Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to external marketers.

Order Fulfillment: Your name, address, and mobile number are shared strictly with our trusted courier partners (such as Steadfast, Pathao, or RedX) so they can successfully deliver your package.
Customer Support: We use your contact details to verify your order, provide delivery updates, and assist with any post-purchase questions.

Data Security & Cookies

We implement industry-standard security measures to protect your personal information. Our website uses cookies to remember your shopping cart items and recognize you on return visits. You can disable cookies in your browser, though this may affect site functionality.

2. Payment Policy

100% Cash on Delivery (COD): To ensure maximum trust and security for our customers, Minoxidil.com.bd operates exclusively on a Cash on Delivery basis.
No Advance Payment Required: You do not need to use credit cards, bKash, or Nagad to place an order on our website. You will only pay the exact invoice amount in cash to the delivery rider once the product reaches your hands.

3. Shipping & Delivery Policy

Delivery Timelines:
- Inside Dhaka: Parcels are typically delivered within 24 to 48 hours of order confirmation.
- Outside Dhaka: Deliveries outside Dhaka take approximately 2 to 4 working days via our trusted courier partners.
Order Confirmation Process: After you place an order online, our customer support team will call you at the provided mobile number to verify your address and confirm the order before dispatching it. Unverified orders will not be shipped.
Discreet Packaging: As we deal in personal care and hair loss treatments, all orders are packed securely and discreetly. The specific contents are not heavily advertised on the outer shipping label to protect your privacy during transit.

4. Return, Refund & Replacement Policy

As Minoxidil and Finasteride are medical-grade, personal care items, we maintain a strict hygiene and return policy in accordance with standard BD e-commerce guidelines:

Check Before You Pay: We strongly encourage all customers to open the outer flyer or box and verify the physical product in front of the delivery rider.
Instant Returns & Replacements: If you find that the product is damaged, leaked, or not what you ordered, please return it instantly to the delivery man without paying the cash bill. We will arrange a free replacement immediately.
Condition of Returned Items: Once the delivery rider leaves and the cash is paid, we cannot accept returns for a simple “change of mind.” Furthermore, if the manufacturer’s seal on a bottle, foam, or box has been broken or tampered with by the customer, the item is strictly non-returnable and non-refundable.
Authenticity Guarantee: We guarantee 100% original products. If you have concerns about authenticity after receiving the product, please contact our support team with images of the batch code, and we will assist you immediately.

5. Contact Us

If you have any questions regarding your order, delivery status, our products, or this policy, please reach out to our team:

Address: Shop-177, SKS Tower, Dhaka 1212
Phone / WhatsApp: +880 1323-530451
Business Hours: Saturday to Thursday, 10:00 AM – 8:00 PM